Customer Suite: Billing
Optimize Revenue Generation and Collection
Customer Suite contains a wealth of features designed to help you maximize revenue while containing costs. Whether it is complex billing, advanced rate management, or evaluation of new programs and pricing options, Customer Suite can provide you with the tools to tailor your revenue and collection processes to meet the unique needs of your market, and to manage the all-important funding for your organization's operations.
Customer Suite integrates with a range of Customer Information System (CIS) features and can support and interface with departments throughout your organization, including accounting, customer service, marketing, call centers, field service, operations and others.
Key features:
Overall Management
- Optimizes management of service requests for direct impact on the revenue cycle process
- Creates and manages a portfolio of innovative pricing products with tools designed to model "what if" scenarios and revenue impact
- Provides marketing and sales campaign management
Billing
- Calculates complex and variable rate models and contracts for residential, commercial, industrial, and wholesale accounts
- Provides multiple billing programs and features
- Manages customer charges in a controlled revenue cycle process
- Provides high-volume transaction processing
- Facilitates one-time or "quick bill" bill production
- Enables electronic bill presentation
- Automatically calculates deposit requirements when setting up a new account for service, eliminating manual effort and errors
- Provides advanced controls to assist in satisfying state requirements for escheatment
- Controls and closes out rates for new accounts without canceling grandfathered rates for existing customers
- Indicates if a service has been moved but not actually turned off, and generates the appropriate service order
Payment
- Includes online payment capability
- Supports volume-based payment processing including debit and credit card payments
- Provides automated delinquency tracking and management including support for multiple collection strategies based on account conditions and the ability to prioritize more critical delinquencies
- Enables full accounting and tracking of uncollectible accounts receivable
- Provides the flexibility to create a payment arrangement and a budget plan for the same account
- Allows billing and payment of deposits in monthly installments
- Enables phone payments with full audit capability
- Allows recording of a payment as a memo until the receipt can be verified, such as for credit card payments
Reporting
- Generates comprehensive financial and revenue reports
- Offers full sub-ledger and balancing
